Bluebeam PDF showing unwanted NOTE popups in app.

Hi there BillGr, sorry to hear you're having issues with this.

Can you please let us know if this happens with one specific file or if it's affecting all of your bluebeam Revu PDF files? What is your device's exact OS version and the version of the Dropbox mobile app installed there?

Have you tried clearing the app's cache since you first noticed this?

Let me know and we'll take it from there, Bill. 

Thank you for quick response! 

I tried clearing the apps cache just now as you suggested with no change. 

This is happening with all Bluebeam Revu files I've tried. Again it's only on the dropbox app. If I open dropbox in my safari browser it loads fine. 

One other thing I've noticed is that it is any measurements I add to the PDF. For some reason dropbox is adding a NOTE right above the measurements.

The note is also interactable, you can click it and it shows the author & the measurement #. 

IOS version : 16.4.1  (A co-worker with a newer iPhone also experienced the same issue, not sure his ISO version)

Dropbox app version : 326.2.2

Hey BillGr, can you please send us a screenshot of what you see when you tap on this note icon?

It sounds like it's the comment icon, showing you the comments made on the file by you or other users accessing this file, could that be the case?

It is indeed a note icon. When i tap it brings up an interactable note. These show up everywhere i create a measurement in Revu Bluebeam.

Thanks for the screenshot BillGr - much appreciated!
 

Would it be OK if we reached out via email to have a further look internally?

Yes this is perfectly Fine.

Thanks, Bill, I just sent you an email, so we'll continue working on this case there.