We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
gabriel_nemeth
6 years agoHelpful | Level 6
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
440 Replies
Replies have been turned off for this discussion
- Sneaker426 years agoHelpful | Level 6
See this thread. Your not alone with this problem.
It's a problem with a broken version, that was automatically updated.
Try the beta mentioned here. Worked for me.
https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-112-3-254/td-p/476277
- Mauro586 years agoNew member | Level 2
Ho lo stesso problema anche io, dall'aggiornamento 111.4.472.
La cosa strana è che il problema è sul desktop, mentre sul portatile finziona tutto perfettamente.
Ho provato a disattivare eset, ma il problema persiste, aprendo il programma e cliccando sulle preferenze NON vedo neanche l'account.
Cosa posso fare per risolvere il problema?
Grazie.
Mauro
- Angel Quinteiro TA6 years agoExplorer | Level 3
Instalé la beta
https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-112-3-254/td-p/476277
parece funcionar ... pero ten en cuenta que es una versión beta
- mauz6 years agoExplorer | Level 4
- Sneaker426 years agoHelpful | Level 6
Hi. Can we get an offical reply on this topic please? The problem started on last friday and people keep piling up in this thread.
Is the topic under investigation? When can we go back from beta to stable version?
Regards. Sneaker42
- ilyasukhman6 years agoExplorer | Level 4
Перестала работать синхронизация. Версия приложения 111.4.472, появляется ошибка "не удается установить защищенное интернет соединение". Никаких настроек антивируса и фаервола не изменял, просто в один момент перестала работать синхронизация. Свободного места достаточно. Подозреваю, что это связано как-то с обновлением, которое было 4 декабря.
Помогите решить проблему.(Synchronization stopped working. Application version 111.4.472, the error "cannot establish secure Internet connection" appears. I didn't change any antivirus and firewall settings, just synchronization stopped working at one moment. There is enough free space. I suspect it has something to do with the December 4th update.
Help solve the problem.) - mauz6 years agoExplorer | Level 4
I received an official reply from db team, they are on it, meanwhile for emergency sync they recomended the working beta update. It helped.
- romamia6 years agoExplorer | Level 4
chi puo' aiutarci per favore?
- Daphne6 years ago
Dropbox Community Moderator
Thanks for all your updates here everyone!
As I'm sure you've seen, this beta version of the desktop app has been suggested to resolve the issue for the moment while we look into this.
I've noticed a lot of mentions of using ESET too. In these cases, I can suggest checking to see if it's been set to exclude the Dropbox certificate within the "Ask about non-visited sites" mode.
Also, it would be worth ensuring that dropbox.exe is excluded from protocol filtering.
I'll be in touch here with any news on the topic, so please feel free to give me a nudge here too in the meantime!
- WenT6 years agoNew member | Level 2
I have been having the same problem for the past 2 days and have just now opened a technical support ticket via online chat. I gave them the link to this community support thread with all the people who have been having the same problem as me in the past week. Hopefully that will get things fixed by Dropbox soon.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!