We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
gabriel_nemeth
6 years agoHelpful | Level 6
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
440 Replies
Replies have been turned off for this discussion
- jlrx816 years agoNew member | Level 2
I am having the same issue, first started on a laptop, then it appeared on another computer.
Tells me my time is wrong (it's not) and then tells me it can't establish a secure connection.
It's been over a week now.
- Mazzarisi6 years agoNew member | Level 2
Anch'io ho lo stesso problema da quando si è installata automaticamente la versione 111.4.472... e sono completamente bloccato perchè Dropbox non si sincronizza più!!!
.....
I too have the same problem since version 111.4.472 was automatically installed ... and I'm completely stuck because Dropbox doesn't sync anymore!!!
- larryinplymouth6 years agoExplorer | Level 3
Have tried everyuthing on three different machines on different routers, adsl, 4g, fibre and switched ESET antivirus on and off and nothing works!!!.... This needs an immediate fix as its costing me money in downtime.
- Martin D.226 years agoHelpful | Level 7
The original poster already said that solution did not work
- revtjesq6 years agoNew member | Level 2
hi,
was having an issue with the can't establish secure internet connection. changed the proxy servings to no. and also changed the ssl protetions in my anti virus. no luck. so unlinked my account to attempt to reinstall. now my dropbox says my computer is offline and i can't sign into my account.
all this bc i was trying to sync my files
- uncsuperfan6 years agoHelpful | Level 6
Walter's instructions worked for me. I use ESET as well, and it is easy to add the two exclusions to it. Preferable to do that and remain on the stable channel than it is to have to move to the beta version, even though that works for now, also.
Either approach works, but ESET with exclusions and the stable channel is preferable to no exclusions but beta channel.
Thanks for everyone's help on this.
- Martin D.226 years agoHelpful | Level 7
"works fine now" ...
Yeah ... but then it updates to the bad version and stops working - PatriceB6 years agoExplorer | Level 4
Hi,
I have the same problem after dropbox desktop update to 111.4.472. Connecting to the website is fine. I'll follow the thread to see if any solution comes.
- Matt336 years agoNew member | Level 2
My DropBox App says it cannot make a secure connection. Never had this occur before. No changes made to the system. I have tried to select the no proxies option. I also uninstalled and reinstalled the app. Still unable to connect. Also after downloading it says that I am offline, but my computer is connected to the internet. How do I correct this?
Thank you for your help.
- hargilad6 years agoNew member | Level 2
me too
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!