We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
gabriel_nemeth
6 years agoHelpful | Level 6
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
440 Replies
Replies have been turned off for this discussion
- Leandri Muller6 years agoNew member | Level 2
My dropbox wont sync on my hard drive, it just says cant establish a secure internet connection and indexing 14 files.
Please can someone help because I tried loggin in online to upload a document and it just fails.
- DrYu6 years agoNew member | Level 2
As of yesterday syncing has stopped and i'm getting an error "can't establish a secure internet connection". Time and date are correct, tried disabeling the antivirus and it didn't help, nor did changing the settings to "no proxy". Any ideas?
- JahLion6 years agoHelpful | Level 6
Hi i have the same problem yesterday after updating windows 10, and yes i have ESET Antivirus. How can i fix this problem? thank you
- Mikelone6 years agoHelpful | Level 6
I also have the same problem: red icon "unable to establish secure connection". I checked the time of the pc, disabled antivirus, settings on "no proxy" but NOTHING! Help me thanks!
- JahLion6 years agoHelpful | Level 6
hi i'm in trouble with this issue. i have eset antivirus. how can i fix it. thanx in advance
- snakie_kk6 years agoNew member | Level 2
Same thing happened to me before to both my laptop and desktop. At least the flies and folders seem synced. havent' find a solution to this yet... having this issues one week now.
Hope, we get a reply soon.
- Giorsoine6 years agoNew member | Level 2
Got same problem and is also using ESET.
- fikusindigo6 years agoNew member | Level 2
Tried tinkering with everything. Seems my antivirus protection (ESET) has problems with Dropbox. Disabling the SSL protocol in ESET worked for me.
- johnjohn836 years agoNew member | Level 2
The beta version is at https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-112-3-254/td-p/476277
- gerygorenshtein6 years agoExplorer | Level 4
Quick solution that does not involves installing beta client of Dropbox:
Go to ESET Antivirus settings (F5) advanced settings > web and email tab > SSL/TLS > disable "allow SSL/TLS protocol filtering setting" (the first one) > hit okay button.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!