Forum Discussion

gabriel_nemeth's avatar
gabriel_nemeth
Helpful | Level 6
6 years ago
Solved

Cannot establish a secure connection after dropbox update to 111.4.472

After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.

I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.

  • Daphne's avatar
    Daphne
    6 years ago

    I've just received some news that I'd like to share with you all here!

     

    It appears that ESET has fixed the problem that was causing this error.

     

    For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.

     

    Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.

     

    Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.

     

    Let me know how it goes!

440 Replies

Replies have been turned off for this discussion
  • MaxN68's avatar
    MaxN68
    Explorer | Level 4
    6 years ago

    Ho lo stesso problema, con la stessa versione ed Eset.

    Ho disattivato tutto, reinstallato Dropbox, ma nulla risolve il problema.

  • Albert van der Mooren's avatar
    Albert van der Mooren
    Explorer | Level 4
    6 years ago

    I found a solution for the problem 'dropbox failed to establish secure connection' with ESET.

    What you can do is open ESET.
    Select  SETUP and right down under  'Advanced Setup'
    Go to 'WEB and Email'  and click on it
    There you see two items :   Protocol Filtering and  SSL/TLS

    Click on SSL/TLS

    Now I  leave that enabled .

    And I still keep Automatic Mode

    But  click on the Edit option  right from :  List of  SSL/TLS filtered applications

    Now you see a whole bunch of applications .. and Dropbox is one of them.
    Double click on each line containing dropbox .. and select there  'ignore'
    When ready select OK  to save the new setting.

    It would also have worked when you have disabled  ' SSL/TLS protocol filtering  ' but I found that a big risk
    regarding protection.  I only made an exception for Dropbox but left the rest what it is.
    It seems Dropbox and ESET on this SSL/TSL protocol filtering is not a good combination

     

     

     

  • Herman66's avatar
    Herman66
    Explorer | Level 3
    6 years ago
    Het probleem heeft zich opgelost met de beta software van jullie. Wanneer komt er weer een software update wie de beta software vervangt.

    Groeten Herman

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!