Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
Solved
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
440 Replies
Replies have been turned off for this discussion
- Jay
Dropbox Community Moderator
Glad to hear it's working now, Ricardoalmendra!
AllianceCablingInc wrote:I am having the same issue, Cant establish internet connection then get the error that my computer is offline eventhough I am connected to the WiFi. Please help!
Assuming you're on a PC not a mac, go into control panel, programs and features, and look for Dropbox and uninstall it. Click through all the boxes as any data you have in the cloud will stay there.
Download the beta version of dropbox here - https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-112-3-254/td-p/476277
I don't know if this issue affects macs or not.
Go through the installation and hopefully you can just sign in and your files can resync.
After the dropbox app (Window 7) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
It works now! Great, many thanks.
Installing a beta version is not an accepted solution to me. I can use dropbox online until a stable version that fixes the problem is released.
Also some people here are so lazy to read the previous posts and ask for solution after 17 pages.... WTF?
Post deleted by myself.
Time/date is OK
No poxy servers
Disabled eset firewall - still fails
Running Windows 10, which is up to date
Still unable to connect on my Dell Latitude E6430
I am using dropbox for more than 5 years and didn't get any problems until now.
My desktop app keeps saying to me that I can't connect because I don't have a secure connection to check my time and date - I checked and rechecked - they are correct... I stopped the antivirus as suggested... still nothing... now when I try to save NO PROXY - I can't!!! There is a message saying I am not connected to the internet... which is not correct as well... It seems a serious problem, but none of the community solutions seem to work for me...
Please help me deal with it...
Hello Dropbox can't establish a secure internet connection and has stopped syncing files, I have followed all the help options to no avail. Can you please help
