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gabriel_nemeth
6 years agoHelpful | Level 6
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
440 Replies
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- Enkil6 years agoNew member | Level 2Hi everyone,
I have Dropbox installed on a computer with Windows 10, Eset antivirus and Malwarebytes.
Since yesterday Dropbox app is having problems connecting to Internet. I have tried to add it to Windows Defender Antivirus but it is still not working.
I haven't changed anything in the last week and my account is working on a Mac without problems
Any idea what could it be?
Thanks - macleon6 years agoNew member | Level 2
I have the same issue with ESET Internet Security, try to add in eset firewall rules to ignore but still failed.
Maybe the step is wrong. Can I get more detail step on how to resolve this?
- Jamatan6 years agoNew member | Level 2
- nmavro736 years agoNew member | Level 2Same problem. One laptop connects. The other does not. Time is OK and the laptop is not offline
- nmavro736 years agoNew member | Level 2I have exactly the same problem with one of the laptops. Internet is OK and time clock as well
- Poseidon_Simons6 years agoExplorer | Level 4
since yesterday I have "can not establish secure connection" Re-installed the app and checked no-proxy but still it thinks my pc is not connected online. Help?
- glam726 years agoExplorer | Level 4
I'm having the same issue. I just noticed yesterday the red X on the Dropbox icon on my taskbar....I just updated my computer and restarted, and it's still there. Nothing else has changed.
any tips?
- Help96 years agoNew member | Level 2
I am having the same issue with two different computers in different locations, different networks, but both using eset and windows 10. I have also tried reinstalling the DropBox App and turning off my antivirus, but the issue remains. This is urgent for me as well.
- Star516 years agoHelpful | Level 5
Dear friends,
I am the originator of this post, and after spending 9 HOURS today, I have the solution!
What did NOT work.... I changed my computer date, uninstalled and reinstalled dropbox, turned off proxy, turned off ESET and firewalls, and a zillion other things including reading every article dropbox has posted on this error message, and nothing worked!!! I have windows 10 on both computers.
I then installed a beta patch from dropbox, which worked!!!! here is the link to install it.
https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-112-3-254/td-p/476277
after installation, you need to reboot your computer, and then open dropbox. then all files will sync and the error message goes away.Merry Xmas to you all! This is my gift to you.
Mod edit: If you're using ESET you can find the steps here.
- DJPirate6 years agoNew member | Level 2I too am having the same issue after your last update. I have removed all instance of dropbox from my Eset Security as advised and still nothing. The issue is your end not on our systems as you would seem to suggest. Please fix ASAP
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