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Cannot log in to Dropbox anymore
Hi there,
Since migrating to a new Mac (via Time Machine) I can no longer log in to Dropbox in the Mac app. I put my username and password, then type in the code sent to me by email, and it fai...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Colin C.16, sorry to hear you're having issues with this.
Could you send us a screenshot of the exact error you're getting so that we can have a visual too?
If you happen to be on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit?
Thanks for getting back to me.
I can't send screen shots as the problem fixed itself.
I've no idea why DropBox took time to get used to my drive being replace by an SSD, but when I clicked on it today it just logged in as normal, with no need for a p/w. I think an SSD is a shock to bits of the system as half my custom icons were missing yesterday and over-night all but one have rebuilt themselves.
Thanks again, Colin
- Megan
I was too confident!
DB was fine on iOS/iPadOS and on my Mac I could open the folder - but I just realised there is no DB icon in the menu bar and when I try to open the app, rather than the folder, I get this:
My records show I signed in with my personal domain email, not gmail, but when I click on the Forgot passworkd link I get a recovery page in Chrome, but I still get no reset p/w email.
Cheers, Colin
- Megan
Hi Colin C.16, it might sound trivial but are you sure you're entering the email correctly there?
If so, please add no-reply@dropbox.com to your email's contacts/address book and repeat the steps to reset your password.
Now I am home I'm no wiser. I have tried an alternative email to log in and still get no email for a p/w reset. FWIIW my phone show my log in email to be the one I had been trying.
On my Mac I can open the Dropbox folder in Finder but items I added from iOS while away do not appear.
I am still signed in on my phone but when I tried the password associated with the account on my phone it said it did not recognise the email address it was already showing and/or the p/w that I could reveal. I also know the email is correct as if I try to set up a new account with it I am told it is already taken. no-reply@dropbox.com is in my Contacts.
I used the option in iOS to add Dropbox to a computer and re-installed but it make no difference. The menu bar icon remains greyed out and when I click on it it says endlessly 'Waiting to be linked to a Dropbox account'.
