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RunBear's avatar
RunBear
Helpful | Level 5
8 years ago
Solved

Can't access system tray preferences menu Windows 10

I am running DropBox desktop v 61.4.95 on Windows 10. If I left or right click the system tray Dropbox icon, I don't get any menu pop up. This means I have no way of accessing my preferences, including Sync settings.

It works fine on a different Windows 10 PC that I have and it used to work on this PC but I don't know exactly when it stopped working.

desktop
security
Setting up the apps
  • Rich's avatar
    Rich
    8 years ago

    Try a CTRL-left click to access the legacy menu.

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  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Hey there SandySD,

    Could you please let me know the version of the desktop app that you have installed on the device having this issues? If it's showing xx.3.xxx then you're currently on a beta version of the app and I'd recommend firstly to downgrade to the latest stable version to see if that does the trick.

    You'll need to turn off the option "Early releases" at the bottom of your account settings page here, then redownload and install the latest stable version.

    Let me know what you find - thanks!

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