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Forum Discussion
Alain_P
26 days agoHelpful | Level 6
Can't choose my Dropbox folder and cannot see the advanced settings after reinstall
Application Affected Dropbox / Windows 11 Device ASUS Vivobook
Question or Issue The main issue is that Dropbox/Windows made a serious change and did not inform us. I keep ALL my files on my...
Alain_P
25 days agoHelpful | Level 6
Hello Hannah, thanks for your quick reply.
My understanding at the time was that Dropbox communication with Win11 was confused/corrupted following the recent update. That's why I tried the fresh installs.
I have again uninstalled. So nothing installed at the moment. Just so you know I have two users on that computer: Administrator and Power User. I'm usually logged in as the Power User. I tried reinstalls under every possible combinations of Logged in as Power User w Admin rights, then without, then logged in as Admin, etc. With the online installer and with the offline installer. I cleaned up everything each time between install. (C:\Users\UserName\AppData\Local\Dropbox, etc.) I can never get to the Advanced "Pick your Dropbox folder location" step. I have spent numerous hours on this. Best part of a day.
My files are in a confusing state at the moment. Usually I keep all my files physically on drive. Now since the latest DB/Win update that changed the behavior and added the green circle icons, I have 15 main sub-folders with 141 GB of physical data remaining over 153 GB total. So 10GB of random files missing in there !!
On the other hand, I have one "ONLINE" Folder where I usually put stuff I want online. Usually there's a few gigs of offline in there day in day out according to the need of the moment but that drive currently weights 55 GB physically on drive !!! (over a total of 242 GB online). It's absolute Chaos !
Jay
Dropbox Community Moderator
25 days agoHi Alain_P, thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
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