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Forum Discussion
Alain_P
26 days agoHelpful | Level 6
Can't choose my Dropbox folder and cannot see the advanced settings after reinstall
Application Affected Dropbox / Windows 11 Device ASUS Vivobook
Question or Issue The main issue is that Dropbox/Windows made a serious change and did not inform us. I keep ALL my files on my...
Alain_P
25 days agoHelpful | Level 6
Hi Hannah,
The current status is Dropbox fully uninstalled. Here a detailed sum up of the situation:
Clean reinstall attempts failed
I tried multiple complete clean reinstalls:
Using the offline installer 237.4.5655
Using the online installer
Removing all Dropbox folders in AppData (Local and Roaming) and other leftover files between attempts
Testing under both Windows accounts:
Power User (my usual account)
Administrator
Testing with and without admin elevation
Problem:
During every reinstall, I never get access to the Advanced option that allows choosing an existing folder location (C:\Dropbox).
Dropbox never reaches the “Pick your Dropbox folder” screen. It goes directly into a sync state or a setup loop.
Note:
The only discrepancy I notice about the reinstall process when reading the "How to run an advanced reinstall" article is that at steps 8 to 10 I deleted all the complete "Dropbox" folders (not just "Client" folders) from %APPDATA%, %LOCADATA%, ETC. between clean reinstalls.
Current status
Dropbox is fully uninstalled at the moment. There appear to be no trace of Dropbox app on my computer.
I need help restoring:
The ability to select my existing C:\Dropbox folder during setup
Correct local/cloud file states
Reliable selective sync behavior
A way to reverse the unexpected forced changes made by the update
I have spent two entire days trying to recover from this situation.
Thanks for your help.
PS. I contacted support but Chat crashed two times on my and email support only referred to the above mentioned "advanced-reinstall" article
- Jay23 days ago
Dropbox Community Moderator
As you mentioned you're already in contact with the support team via email, it would be worth continuing the troubleshooting process with them directly as there might be more device-specific steps they will offer.
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