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Forum Discussion
Can't choose my Dropbox folder and cannot see the advanced settings after reinstall
Application Affected Dropbox / Windows 11 Device ASUS Vivobook
Question or Issue The main issue is that Dropbox/Windows made a serious change and did not inform us. I keep ALL my files on my...
Hi Hannah,
Thank you for your kind words but the communication with support is beyond frustrating.
My main issue is that since the latest unwanted and unasked for update (Cloud Files API) that deleted thousands of files on my drive and left syncing in an unstable state: multiple Advance Reinstalls tries have never given me access to Advanced Settings. That is why I am here at the very first place.
After six days of snail email exchanges with entry level support agents, here's the answer I get this morning: "Since the set up fails to reach "Advanced settings", I suggest performing an advanced reinstall of the Dropbox application."
This is an insult to my intelligence !
Where do I need to go from here ? Is there a way to pay for real support ?
Or should I download my files. Cancel the service. And leave Dropbox with a disgusting taste in my mouth ?
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorI’m sorry to hear your experience so far, Alain. I’ve forwarded your feedback to our team and I’ve also left an internal note with your comments in your support ticket.
Our advanced team is currently handling your case and I can see that they’ve sent you a new email couple of hours ago. Can you please check it and provide them with the info they requested?
