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ghayas91's avatar
ghayas91
Explorer | Level 4
3 years ago
Solved

Can't connect to the app after the new version 168.4.4802 on Windows 7.

After update to Dropbox New Version 168.4.4802 unable to connecting to the internet, was on previous verion working fine but after update its not working , Error (dropbox not connecting to internet)
desktop
Error Messages
windows
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hello Everybody,

     

    For any users running Windows 7 without Service Pack 1, Beta Release 171.3.6071 should get your Desktop app working again. Please let us know if you experience any issues after installing the beta release and I can pass that information on.

     

    Best,

    Ben

mgborracer's avatar
mgborracer
Explorer | Level 4
3 years ago

Hi, I have the same problem, and the same error message.  Could you please help? Thanks!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi NIMEN and mgborracer! I hope you’re both doing well and thanks for the screenshot.

 

Can you please clarify what’s the OS version of your computers? 

  • mgborracer's avatar
    mgborracer
    Explorer | Level 4
    3 years ago

    Hi, my computer runs Win7, I just asked Dropbox support about this problem via Twitter and they said Win7 is no longer supported, and that was it. I understand my OS is old but what I find weird is that this happened overnight (literally). Thank you for taking the time to reply.

  • NIMEN's avatar
    NIMEN
    Explorer | Level 4
    3 years ago
    My computer also runs windows 7.
    Thank you for your time.
    • cracey's avatar
      cracey
      Explorer | Level 4
      3 years ago

      I have this issue also, I would like to keep using dropbox on my windows 7 machine. How do I go about downgrading to a version that will work?

      • ghayas91's avatar
        ghayas91
        Explorer | Level 4
        3 years ago
        I tries to install previous version amd its works but old version automatically updated to new version, after update dropbox keeps connecting (unable connecting to the internet) while other apps/programs working fine with internet

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