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Can't Drag and Drop into Dropbox from Finder Sidebar
I hope this is the correct place to post this. I commonly drag things from a local drive into Dropbox in Finder, using the sidebar, usually to upload for client access. It is a common enough action that the following problem is a significant workflow hampering.
When I try to drag things into dropbox using the sidebar, it won't let me. A slashed-through circle icon appears. Why is this? Is it a permissions thing? Can this be fixed?
I know it does no good, but I must be allowed a short rant. Dropbox worked FINE. I don't know why this new "update" needed to happen (demands of Apple's increasingly strict OS updates?), but it is just so frustrating when an "update" is not as functional as previous versions. Now I have to take 10 minutes out of my day to post about this in hopes that there is a fix. There are workarounds, sure, but you do this action 100s of times a day, the extra 3-4 seconds it takes adds up. Also it's a just a dumb problem to be having.
Ok rant over.
hughH thanks for the screenshot, this actually moved me along. There's definitely an issue with dragging and dropping to "Dropbox" in Favorites in the Sidebar. There is also a Locations section below Favorites in the Sidebar, which contains the same Dropbox folder (but with the Dropbox logo). I confirmed that dragging to Favorites in fact doesn't work, but dragging/dropping to the folder in Locations does work. I also confirmed that, while dragging/dropping to the toplevel Dropbox folder in Favorites does not work, if you have a sub-folder of Dropbox in Favorites, you can drag/drop to that.
The attached photo shows the Dropbox folder in Locations, and the move working. You can also see Dropbox in Favorites above--moving to that spot does not work. We'll look into that. Meanwhile, I hope that you can work around this issue by dragging/dropping to Locations rather than Favorites on the Sidebar.
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So is there a solution to this?
- Hannah
Dropbox Community Moderator
Hey hughH, sorry to see you're also having this issue.
Can you also let us know the application's sync status and version from your Dropbox icon?
Have you tried to quit and then relaunch the application, to see if that helps?
- billgdbx
Dropbox Engineer
We're continuing to look into it, but having some difficulty reproducing the failure. I understand that sounds lame, since you are seeing it all the time, but it's not reproducing on our own machines at the moment. I saw something similar with a Team account, but that was related to team permissions, so I don't think it is the issue you are experiencing.
You are able to drag and drop into locations that are not in the Sidebar, though, right? Just confirming.
Restarted app and it continues to do this. To drag files into dropbox I have to have two finder windows open on the desktop and I can drag one to the other easily. But to drag into dropbox on a single window is impossible. Can drag and drop into any other folder on the sidebar, but when the cursor goes mover dropbox the no entry symbol appears (circle with a slash).
- Megan
Hi hughH, can you clarify the version of our app, that you use on your end?
You can find this by locating your Dropbox icon on your menu bar, next to your WiFi and hovering your mouse there.
If you could also send us a couple of screenshots of this whole process, in order for us to have a visual, that'd be lovely.
Keep me posted!
If you could tell me how to upload video then that would be great. Since there doesn't appear to be a way. I tried dragging and dropping and it says I don't have permission.
173.4.6706 and it says up to date.
- Jay
Thanks for the image, it doesn't seem to be an official Dropbox folder, since it doesn't have the Dropbox logo on it.
If you click the Dropbox folder, does it take you directly to the folder with the synced files? Is this an alias folder you created?
If you right click it and then Get Info, could you attach a screenshot showing that, while hiding your username and other personal info?
