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Forum Discussion
Can't login using windows 10 - the "Continue" button does not work
It would be nice if there was a board for technical issues, but there's not so i had to just choose "plans and subscriptions". I can't believe that I have to waste my time with the community! How do I get in touch with technical support?????
I can't login using windows 10.
When I get tot he point of entering the code that was sent to my email and hit the continue button it does not work. I repeat, the continue button itself does not work (dead link). I could not even login to ask the community, I had to login using windows 7. I've made a videos of the problem, but of course, there is no way to actually reach the technical support team, this is just ridiculous. And before anyone asks, YES, I've already tried clearing my cache.
18 Replies
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- Hannah
Dropbox Community Moderator
Hey Igiveup, sorry to see you're having trouble.
Your support options, which can be found here, depend on the plan you're on, but let's see what we can find about this issue here.
I assume you're referring to the Dropbox website and not the desktop app, right?
Have you tried from a different browser or a private browsing/incognito window yet?
Let me know and we'll go from there.
I cant set up my new refurbished desk top same issue ! the error code gives no results I have a hunk of junk on a desk needing to download and store and clear my clouds and organize my data files etc including sync email and nothing Windows is working just spins then a error. I even consulted my librarian computer staff specialist for community assistance
- Jay
Hi MaryEBP, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
I've already tried the so called support options that you linked. There is no option to actually open a ticket and have a actual technical support person investigate the issue.
I didn't know that apps were being made for desktops now, apps are only suppose to be for smart phones. I'm using whatever site comes up when I simply go to dropbox.com.
Firefox is the only browser that I use and I should not have to install a different one just to use dropbox. Firefox works on every other website without issue.
Here is a dropbox link to show the actual problem.
Thank you
I use Bitdefender Total Security on both windows 7 and windows 10 on a dual boot computer. Don't have problems on any other website and win 7 works, win 10 is the one not working with dropbox.
Are you kidding me, a private browsing window would have nothing to do with the issue shown in my video. How do I open a ticket with the webmaster/technical support team?
- Megan
Hey Igiveup, I'd be happy to open a ticket on my end for you.
However, in order to do so I'd like to make sure that we've exhausted all troubleshooting steps first.
Would you mind sending over a screenshot of the page you see on your end when this happens? Just make sure none of your private info is shown there.
Thanks!
The video actually shows what happens when I click on the "Continue" button. It changes from blue to gray for a second, but does not take me to the next screen.removed
- Megan
Hey Igiveup, thanks for the link!
However, for security reasons we can't access it, and I've also removed it from your post in order to avoid unwanted traffic.
I just sent you an email, so that we can have a closer look. Would you mind replying back to me there, and also attaching the video back to me?
