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Igiveup's avatar
Igiveup
Explorer | Level 3
2 years ago

Can't login using windows 10 - the "Continue" button does not work

It would be nice if there was a board for technical issues, but there's not so i had to just choose "plans and subscriptions". I can't believe that I have to waste my time with the community! How do ...
account access
GUI
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi MaryEBP, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Igiveup's avatar
Igiveup
Explorer | Level 3
2 years ago

I use Bitdefender Total Security on both windows 7 and windows 10 on a dual boot computer. Don't have problems on any other website and win 7 works, win 10 is the one not working with dropbox.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can you try from a private browsing window on Firefox and let us know what you see, Igiveup?

    • Igiveup's avatar
      Igiveup
      Explorer | Level 3
      2 years ago

      Are you kidding me, a private browsing window would have nothing to do with the issue shown in my video. How do I open a ticket with the webmaster/technical support team?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Igiveup, I'd be happy to open a ticket on my end for you.

         

        However, in order to do so I'd like to make sure that we've exhausted all troubleshooting steps first. 

         

        Would you mind sending over a screenshot of the page you see on your end when this happens? Just make sure none of your private info is shown there. 

         

        Thanks!

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