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Shelski's avatar
Shelski
New member | Level 1
2 years ago

Can't open Dropbox on new macOS Sequoia 15.2 - it does't respond and closes

I've downloaded the latest Software version for Mac Os. I Install, and try to open from apps and then menu bar. Dropbox does not respond then closes. Tried a complete uninstall reinstall and same thing. Any solutions?

28 Replies

  • Shelski's avatar
    Shelski
    New member | Level 1
    12 months ago

    I've done all suggestions and connot get dropbox to work on 15.2 Sequoia. Can this be escalated, or is it not compatible?

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Sure thing Shelski.

    I just sent you an email, in order for us to have a closer look into this. I'll see you there, thanks!

  • peteperro's avatar
    peteperro
    New member | Level 2
    12 months ago

    Please let us know how it goes, I'm cautious to upgrade to Sequioa.  I hope it gets sorted for you soon!

  • Nikolay Kirov's avatar
    Nikolay Kirov
    New member | Level 1
    11 months ago

    Hello, I installed Sequoia 15.2 yesterday and had precisely the same problem. 

    I did all the steps suggested above, and it doesn't work. 

    Would you happen to have another solution?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Nikolay Kirov, sorry to hear about that!

    Just to confirm: did you also try an advanced reinstall using these steps? 

    If you tried it with no results, then I'd be more than happy to send you an email in order for us to have a closer look into this.

    Let me know!

  • Nikolay Kirov's avatar
    Nikolay Kirov
    New member | Level 1
    11 months ago

    I uninstalled Dropbox entirely as instructed.

    Then I reinstalled it.

    Dropbox forced the creation of a new folder for documents.

    Then synchronized some of the documents and stopped.

    Restarting the computer would restart the synchronization process. I did it twice.

     At one point, it looked like it had lost access to the network.

    A computer restart caused Dropbox NOT to turn on again.

    When I checked System Settings>General>Login items & extensions, Dropbox was turned on, but it didn't work.

    Any other Ideas?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi Nikolay Kirov, thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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