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Shelski
2 years agoNew member | Level 1
Can't open Dropbox on new macOS Sequoia 15.2 - it does't respond and closes
I've downloaded the latest Software version for Mac Os. I Install, and try to open from apps and then menu bar. Dropbox does not respond then closes. Tried a complete uninstall reinstall and same thing. Any solutions?
28 Replies
- Shelski12 months agoNew member | Level 1
To be Clear:
I am on a mac Version 15.02
I uninstalled as recommended on the website for mac uninstall
I reinstalled this download. "Dropbox 214.4.5217.dmg"
Upon open, the dropbox app repeatedly opens the dropbox website in 5 second intervals to install drop box on the mac. Then when I try to install, the app says it is no longer open. The loop of events goes on infinetly.
I try to turn off System Settings>General>Login items & extensions, and dropbox turns it back on by its self.
- Nancy12 months ago
Dropbox Community Moderator
Hey Shelski. As a test, can you try to install a previous version of the Dropbox app instead and let me know if you face the same behavior/message?
- Shelski12 months agoNew member | Level 1
I tried, still not able to load the dropbox application
- Walter12 months ago
Dropbox Community Moderator
Thanks for clarifying that for us Shelski - as a last step before we take this to email, could you maybe try creating a new OS profile and let us know if you were able to install the Dropbox desktop app normally?
- Shelski12 months agoNew member | Level 1
I created a new user profile and got the exact behavior. I click on the dropbox icon in the menu bar, it disapears. Next, I open the app in applications and I get a pop up saying - The application “Dropbox” is not open anymore. Then the Icon reappears in the menu bar, and disapears with any mouse movement.
- Shelski12 months agoNew member | Level 1
Further, if this helps:
I started work on the computer and this popup appeared. I granted permission, but no change
This is the popup I get when I right click the icon ibn the menu bar.
Left click does nothing. After a few seconds, the icon disappears from the menu bar.
- Jay12 months ago
Dropbox Community Moderator
Hi Shelski, is this a personal machine or a company-managed device?
Have you made any changes to your default browser on your machine? As my colleague asked earlier, have you got any special VPN, proxy or firewalls running?
- Shelski12 months agoNew member | Level 1
Personal Machine. I use Chrome as default browser, but when I created a new profile I kept everything as is, no other installs and Safai as default browser.
- Shelski12 months agoNew member | Level 1
No special VPN, proxy or firewalls.
- Jay12 months ago
Dropbox Community Moderator
Could you try performing an advanced reinstallation again, and this time use the offline installer on this page?
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