Forum Discussion

joshuaelectric's avatar
joshuaelectric
Explorer | Level 4
2 years ago

Can't open the Dropbox app on Macbook Pro OS 14.5. When I click, it does nothing.

Hello, after a recent repair on my macbook pro - my Dropbox Desktop App was gone, so reinstalled it and when i click on it does nothing. Doesn't open, and the Sync option is gone and it disappeared f...
desktop
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

The next thing I’d suggest, in this case, is an advanced reinstall. Let me know if that helps.

ken_804's avatar
ken_804
Explorer | Level 3
2 years ago

hi Walter , I deleted and reinstalled.  after two reboots, the problem was solved.  thank you.  By the way, now both the black and the blue icons are appearing as they did prior to the 4-day absence.  Access to Dropbox is restored.

  • ken_804's avatar
    ken_804
    Explorer | Level 3
    2 years ago

    I'm sorry.  I spoke too soon.  Now the black and blue Dropbox icons have disappeared yet again and these are the messages I get when I try to access a file in my Dropbox folder (I left the folder open from the previous session when things appeared normal)

     

     

     

     

     

  • ken_804's avatar
    ken_804
    Explorer | Level 3
    2 years ago

    Walter will you be responding to my post above?  Dropbox is still MIA on my computer.

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