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Can't open the Dropbox desktop application on Mac OS 13.4. It crashes when I use the latest version.
Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns without crashing. I am a paying customer of DB. Tried running the adv reinstall (https://help.dropbox.com/installs/advanced-reinstall), and it installed the Intel version. Which is seems stable. Ideally, I would like to run DB natively. Open to suggestions and ideas.
OS: Apple Ventura 13.4
M2 Proc
- Hi everyone,Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device.Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know.Thank you.
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This time I sought help through Live Chat. The support agent instructed me to check a specific setting that Dropbox support on Twitter hadn't mentioned. Here's the link: https://www.dropbox.com/account/general. Under Preferences, I had the "Early releases" option enabled, which was incorrect.
The agent advised me to toggle it OFF.
They explained that the problem stemmed from my system downloading an early, unreleased version, and when I had downloaded the normal version because I had the "early release updates" on, it just automatically updated and fell into the same hole again!
I followed their instructions to unlink: Look for Devices and then click on the bin and then unlink next to your computer name. https://www.dropbox.com/account/security
Then https://www.dropbox.com/install download and reinstall.
And all seems to be well. Dropbox has indexed, the menu icon is there, syncing properly and all the right-click context menu items are there too.
I feel pretty confident that for me, this pesky "early release" box was the answer to my problem.I'm facing the same issue as OP. All of a sudden Dropbox will not open at all (also on Ventura 13.4).
Attached is the Error log I see when I try to launch Dropbox. The visible behavior is simply that nothing happens, no evidence outside the log file that Dropbox was even attempted to be launched.
I'm getting the same issue. iMac running Ventura 13.4. Just stopped working today. I had to force quit using Activity Monitor before I could throw app in trash. Then I downloaded a new copy. It ran for a few minutes then stopped again for no reason I can figure out.
- I have a M1 Max MacBook Pro running 13.4. I am experiencing the same silent crash. I am constantly reinstalling DB to try to get DB to function again. It functions from a few seconds to a few minutes. I see the same “not responding” note on Activity Monitor. This issues seems to have come up very recently like yesterday or today.
Hi there..... I appear to have a similar problem... Dropbox keeps closing. Happened out of the blue.... It was working fine and when I looked 30 mins later it had closed. I had not installed anything or done anything different other than scan some pages to my dropbox folder which I had done hundreds of times before. Reinstalled Dropbox from the website........ It opens as normal and then within a minute just closes. Tried doing this a few times. Once it got all the way through indexing (45,000 files)and then a few moments later again just closed. Point at which it closes appears to be random. I am using MacOS Ventura 13.4
Help please.....
Same problem. Dropbox just stopped running and the app does not open anymore. A disaster. MAF.
Same thing here. Dropbox is not working in any Mac OS computer. How will dropbox fix this?
Exact same problem here... Dropbox suddenly stopped working on all my M1 Mac computers -- MacMini, iMac, and Macbook Air.
All machines are up to date with the latest software and running MacOS 13.4.
If I delete the app, reboot, and reinstall then it will work for a few minutes, then quits.
Same as all the other people have posted.
Does not work on any of my Mac's Two of them running Ventura and one still on Monterey (now also updated as it started on that machine with my Dropbox issues). The only way to get it temporarily working is installing the app again.
It installs 176.4.5108. then it upgrades to 178.2.762 and goes all bad from there. There is no way to stop the auto-update (as per the FAQ on the support pages but it is killing the app at the moment). It is taking way too long update quickly or rollback the update.
I've been running 13.4 for some time. As of this morning, Dropbox simply won't launch - it just sits in Activity monitor, showing that it's not responding
