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hookem's avatar
hookem
Explorer | Level 3
7 years ago

Can't See Dropbox in File Explorer

I installed Dropbox on a Windows 10 PC and can access my account via a browser but can't see it in the File Explorer.  What do I need to do to be able to have my Dropbox account with the associated folders/files listed on File Explorer?

desktop
Install

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there, could you check if the Dropbox icon appears in the system tray near the clock? Is it white, grey or with some other overlay on it?
     
    Also, make sure you not installing the mobile version of the app from the Windows store.
     
    To be certain, trying installing the app again using this link.
     
    Let me know how it goes!
    • hookem's avatar
      hookem
      Explorer | Level 3
      7 years ago

      The icon in the system tray has a white background.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        If it has a white background, with a blue Dropbox logo, then you’re running the Windows store app.
         
        This version doesn’t actively sync files and no Dropbox folder is created.
         
        Could you try installing the full desktop application as per my previous message?

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