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hookem
7 years agoExplorer | Level 3
Can't See Dropbox in File Explorer
I installed Dropbox on a Windows 10 PC and can access my account via a browser but can't see it in the File Explorer. What do I need to do to be able to have my Dropbox account with the associated folders/files listed on File Explorer?
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- Jay7 years ago
Dropbox Community Moderator
Hi there, could you check if the Dropbox icon appears in the system tray near the clock? Is it white, grey or with some other overlay on it?Also, make sure you not installing the mobile version of the app from the Windows store.Let me know how it goes! - hookem7 years agoExplorer | Level 3
The icon in the system tray has a white background.
- Jay7 years ago
Dropbox Community Moderator
This version doesn’t actively sync files and no Dropbox folder is created.Could you try installing the full desktop application as per my previous message? - hookem7 years agoExplorer | Level 3
I ran the installer from your link (it appears to be the same .exe that I ran before a couple of times) and it said that it finished ok but I still can't see a 'Dropbox' folder listed on File Explorer. Any ideas how to get it to show up there so that I can use it locally?
- Jay7 years ago
Dropbox Community Moderator
During the installation, you should have had an option to sign in to your account. Did that occur? Is it possible that the Dropbox icon is hidden behind the 🔼 icon? - hookem7 years agoExplorer | Level 3
Thanks--at this point I'm just going to delete the account and start over. I appreciate your help.
- mbrendandyer6 years agoExplorer | Level 3
I have the same issue and can't afford to delete my account because it contains sensitive data. I have used the link above, but it is still not syncing. I have uninstalled anything related to dropbox and started fresh, it asks me to login, but never creates the link to my file explorer on Win 10
- Walter6 years ago
Dropbox Community Moderator
If reinstalling it didn't help much mbrendandyer; you can try a clean, advanced re-install.
Let us know of any updates!
- mbrendandyer6 years agoExplorer | Level 3
I followed the directions for windows and removed anything related to Dropbox and rebooted. I used the link you sent and installed dropbox. Same thing happened again. All the prompts for logging in were through the browser not the app. Is there a way to block the browser from doing that?
I still can't get it to appear on my explorer.
- Walter6 years ago
Dropbox Community Moderator
Thanks for letting me know about this mbrendandyer.
It sounds like your device is not enabled to use our desktop application; could you let me know what kind of a computer this is? Is it running an ARM processor by any chance?
If that's the case, you can use the Dropbox for Windows 10 in S mode app which is similar to our mobile one.
I've been discussing this with other users in the thread I'll cross link below if you'd like to partake there as well. Here it is:
In any case, keep me posted on your progress!
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