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Re: All files randomly started syncing and now I can't save anything
Application Affected
dropbox app
Device
Dell
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)No idea where the about section is
Question or Issue
My personal computer is a MESS because of some kind of update with Microsoft Cloud. I was show instructions on opting out here: https://help.dropbox.com/installs/dropbox-for-windows
I tried to log out of my account and log back in as instructed, but then it asked me if I want to rename my dropbox folder or find another location for it. Uh.... no? What is the the actual correct answer to that? I chose to rename because I didn't want a second folder somewhere else. Is that right? I've been using dropbox for 7 weeks on this computer. It's already set up... I simply needed to log out and log back in.
Now it's syncing everything ALL over again. Why?? Is that supposed to happen when you log out and log back in? I want to do this on my work computer so that the Microsoft garbage doesn't initiate without my consent. But, I'm afraid to log out and log back in again and lose everything. Help!
3 Replies
After everything synced, all my folders now have a grey cloud on them. Before logging out and logging back in, they all had a green check mark next to them. How do I fix this??
- Mark
Super User II
Is that supposed to happen when you log out and log back in?
Basically yes. Because it doesnt know what is different from the machine to the cloud after a disconnect - the database with this info is trashed basically. So when you reset up the connection it needs to rebuild all of it.
However, it should just reindex and realise that its all the same and so not actually download - even if its saying it is. Just give it time and hopefully all should work for you :)
Because everything is obviously here already (I'm logging out and immediately logging back in to opt out of the AWFUL new update that ruined my other computer over the weekend), it asks me if I want to rename the folder or move it to another location. Those are the only two options, and I have to choose one. What is the right answer to cause minimal disruption?
