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jkc-muc's avatar
jkc-muc
Explorer | Level 4
2 years ago
Solved

Can't sign into Dropbox desktop app on Mac OS Sequoia

Hi - since upgrading to macOS Sequoia (version 15.0) I can no-longer use Dropbox on my Mac. It works on my other devices and I can also login to the website.   I signed out then signed into Dro...
desktop
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Mac
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  • DBX_Pedro's avatar
    DBX_Pedro
    2 years ago

    Hi jkc-muc ,

     

    Thanks for reaching out. 

     

    Could you please try doing this: 

     

    • Look for search bar
    • Then type terminal
    • When the terminal windows opens:
    • Type the following command

    sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app

     

    It will ask you for the password of the Mac next

    After this is done can you please see if the issue persists in the dropbox app ?

     

    Can you please test this and get back to us?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jkc-muc!

 

Does this Help Center article help? If you need more clarification, by all means let me know.

Phil1969's avatar
Phil1969
Explorer | Level 3
2 years ago

Hello Megan,

 

I've got the same problem with Sequoia 15

My firewall is set to this for Dropbox and I can't find a way to change it. For the moment, the only way is to turn off completely the firewall... How could I get the firewall turn off only for Dropbox?

Thank you for your response!

 

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