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BBN's avatar
BBN
Explorer | Level 4
4 years ago
Solved

Can't start Dropbox on my PC

I've never had any issues with Dropbox until now. I started my PC tonight and it told me it couldn't start Dropbox. I tried restarting my computer but that didn't help. I have not made any changes or...
desktop
Error Messages
Setting up the apps
windows
  • Megan's avatar
    Megan
    4 years ago
    Hi BBN, I hope you're doing well! 

    Can you try following the steps in order to perform an advanced re-install on your end? 

    Let me know how it goes!
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi BBN, I hope you're doing well! 

Can you try following the steps in order to perform an advanced re-install on your end? 

Let me know how it goes!
ThomasCarruth's avatar
ThomasCarruth
Explorer | Level 4
4 years ago

I am having the exact same problem on Windows 10.  I have performed the Advanced Reinstall multiple times.

This happens when using my regular Microsoft account on my laptop.

Presuming something was corrupt under that user, I then used my local account on the laptop, which I never run programs from and decided to try and start Dropbox.exe, which did then start.  I then signed-in with my regular Dropbox credentials and everything synced.
***This however is not an acceptable solution because I need my Dropbox files under my regular Microsoft account on my laptop.***

!!!This does prove that the root of the problem lies with the Dropbox data associated with my regular Microsoft account on my laptop!!!

I tried renaming the Dropbox folder hoping that would trigger a re-signin and synch but nope.

Now that someone else is experiencing the same problem, it is apparently a problem with release 140.4.1951.

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