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John Wehn's avatar
John Wehn
Explorer | Level 4
2 years ago

Can't update to Dropbox for macOS on File Provider

I received an email form Dropbox indicating that Dropbox for macOS on File Provider is ready.  I followed the instructions to download it through sync and preferences.  In the sync tab the message re...
desktop
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Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi John Wehn, thanks for bringing this to our attention.

 

Could you confirm what OS version you're currently running on your device, and the version of the Dropbox desktop application?

 

This will help me to assist further!

  • John Wehn's avatar
    John Wehn
    Explorer | Level 4
    2 years ago

    Sonoma 14.2.1 I am not certain what version of Dropbox I am currently using.  THIS IS ACTUALLY URGENT!  I have been unable to efficiently run my businesses because of this issue!!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi John Wehn, do you have any external drives connected to the computer in question/Dropbox app perhaps?

       

      Also, can you check the properties of your Dropbox folder, to identify how many files you have there? 

       

      I'm simply asking, because you'd need less than 300K files, in order for you to be able to migrate. See more about that here. 

      • fcarp's avatar
        fcarp
        New member | Level 2
        2 years ago

        I am having the same issue.  I need this to work.  I keep getting the "You are not eligible for the new Dropbox for macOS on File Provider at this time" message but I have far less than 300k files, am not using an external drive, and am on Sonoma 14.5.  Please help. 

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