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Forum Discussion

Yendi's avatar
Yendi
Explorer | Level 3
2 years ago

Can't update to File Provider on Mac OS: some file types not supported.

I'm seeing in the Preferences -> Sync that I cannot use Dropbox for macOS on FIle Provider on one of my computers.  I'm trying to figure out why it works on some computers and not others.   The m...
desktop
Install
Mac
Setting up the apps
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks Bill!

 

If the Dropbox folder on this computer is in the default location, can we send you an email, so we can take a closer look?

Yendi's avatar
Yendi
Explorer | Level 3
2 years ago

Hannah,

 

Absolutely!  I presume you have my email address on file.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Yendi, I just sent you an email, I'll be happy to see you there!

    • Max J.5's avatar
      Max J.5
      Explorer | Level 3
      2 years ago

      Hi,

       

      I've got the exact same issue: I cannot upgrade to File Provider.

       

       

      I use Dropbox V197.4.7629 in ~/Dropbox on macOS Sonoma 14.4.1. I don't have Final Cut or Logic Pro projects and the Photos app does not save into the Dropbox folder.

       

      Can you please give assistance to solve the problem.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Sorry to hear this, Max J.5. Can you also share with me the current syncing status of your Dropbox app?

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