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keithfkelly's avatar
keithfkelly
Helpful | Level 6
5 years ago
Solved

CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

As  multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event sou...
desktop
Setting up the apps
windows
  • Jay's avatar
    Jay
    7 months ago

    Hi everyone, thanks for your patience. 

    This issue should be resolved as of the latest version of the Dropbox desktop application, version 215.X.XXXX.

    If you're still experiencing this behavior, please let us know!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Homegrown Phenom, do you have the ticket ID in order to locate it on the system? Thanks!

Homegrown Phenom's avatar
Homegrown Phenom
Helpful | Level 6
4 years ago
Ticket 12301738 it was a larger issue and you can look at my last message and email to you guys regarding this exact issue which was related to the main file attribute issue that you could system has with windows and it went completely ignored.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Homegrown Phenom, thanks for the ticket number! 

     

    I was able to locate it on our end, and it seems you never got the chance to try out the latest steps the agent had provided you with, in order for you to get back to him. 

     

    Did you have a chance to try out the advice they had provided, in order to resolve the issue at hand?

  • Homegrown Phenom's avatar
    Homegrown Phenom
    Helpful | Level 6
    4 years ago
    Yes I did, and I replied to the email. In fact I replied with my own investigation and mentioned of what I've tracked down to be the cause being the DBX in Windows event viewer as critical errors that continue to occur five times per startup or restart. Uninstalled and then reinstalled everything. These are not solutions. Happened on all Windows computers that we have. This is with Keith is referring to as you guys just passing the sack and developers not resolving or wanting to resolve the issues.
  • SC9119's avatar
    SC9119
    New member | Level 2
    4 years ago

    Of course its immediately replied to as a "customer didn't do something" response.  They didn't expect you to have a ticket number.  

    I'm having the exact same issue.  Its a bug in your software and its super annoying.  Some intern didn't take out their debugging code and no one at dropbox gives AF.

  • mtbarr64's avatar
    mtbarr64
    Helpful | Level 5
    3 years ago

    Hey Dropbox, 

    You guys understand you are getting paid to SOLVE issues, right? That money is to do WORK, not DEFLECT and harass the customer. 

    How about instead of following a SCRIPT or YOUR process you just turn on your brain and LISTEN and READ what the PAYING CUSTOMER is saying?

    Sad how these people forget the WHOLE reason they are here. They can't even do that.

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