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Sylvain255's avatar
Sylvain255
Explorer | Level 3
3 years ago
Solved

chat doesn't work

Hello, the support chat doesn't work on my webbrowser either on chrome than in firefox. Is it a known bug ? Thank you Best regards
desktop
  • Megan's avatar
    Megan
    3 years ago

    Hi Sylvain255, just to clarify: were you able to resolve your issue, and chat with our Support team? 

     

    If you have an extension that's preventing you from accessing our chat, can you try an incognito tab on your current browser? 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Sylvain255, thanks for bringing this to our attention.

 

Can you please let me know what plan you're on at the moment and if you get any different results after clearing your browser's cache?

 

Thanks!

  • Sylvain255's avatar
    Sylvain255
    Explorer | Level 3
    3 years ago

    clear the cache doesn't change nothing, I don't know what is my plan, how can I know it please ?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Simply by navigating to your account's plan tab. 

       

      Are you getting any specific errors when trying to chat with our support team by the way Sylvain255? 

       

      Also, may I ask what is the issue you're facing and you'd like to contact our team? Perhaps, we might be able to help here, on the Community. 

      • Sylvain255's avatar
        Sylvain255
        Explorer | Level 3
        3 years ago

        dropbox plus

        whan I click on the chat button nothing happens

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