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Sylvain255's avatar
Sylvain255
Explorer | Level 3
3 years ago
Solved

chat doesn't work

Hello, the support chat doesn't work on my webbrowser either on chrome than in firefox. Is it a known bug ? Thank you Best regards
desktop
  • Megan's avatar
    Megan
    3 years ago

    Hi Sylvain255, just to clarify: were you able to resolve your issue, and chat with our Support team? 

     

    If you have an extension that's preventing you from accessing our chat, can you try an incognito tab on your current browser? 

Sylvain255's avatar
Sylvain255
Explorer | Level 3
3 years ago

yes it works when I disable the extension

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Awesome, if you need anything else just give us a shout Sylvain255! 

  • Sylvain255's avatar
    Sylvain255
    Explorer | Level 3
    3 years ago

    yes is this tracker dangerous for me ?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Sylvain255, most likely the chat has some feature in it in order to possibly continue the chat if you leave the window.

  • Sylvain255's avatar
    Sylvain255
    Explorer | Level 3
    3 years ago

    ok

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