We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

amcoffice's avatar
amcoffice
Experienced | Level 11
3 years ago

Chrome Errors - Aw Snap and Out of Memory

In the past few weeks, I often get Aw, Snap! or Out of Memory errors (only) when using the Dropbox website on a Chrome browser (Windows). I've cleared cache and removed bad extensions. Any other ...
Error Messages
Web
Windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi amcoffice, thanks for bringing this to our attention.

 

We're not experiencing similar issues on our devices. What version of Chrome are you running on your device?

 

How much RAM does your computer have? Does this occur when Dropbox is the only tab open in Chrome?

 

This will help me to assist further!

amcoffice's avatar
amcoffice
Experienced | Level 11
3 years ago
My Chrome says it's up to date: Version 114.0.5735.110 (Official Build) (64-bit)
My RAM says: 16.0 GB (15.7 GB usable)
I think the errors occur when Dropbox is and is not the only tab open but not sure.
Thank you,
Judith
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Does a similar error occur in another browser?

     

    Could you try using incognito mode in Chrome without any extensions running to see if this occurs again?

    • amcoffice's avatar
      amcoffice
      Experienced | Level 11
      3 years ago

      I just did Chrome incognito window and did not get snap or memory errors but I sometimes do not get those errors when not incognito.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        It does sound like something is affecting the Dropbox site when using Chrome. Do you get similar errors in another browser?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!