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amcoffice's avatar
amcoffice
Experienced | Level 11
3 years ago

Chrome Errors - Aw Snap and Out of Memory

In the past few weeks, I often get Aw, Snap! or Out of Memory errors (only) when using the Dropbox website on a Chrome browser (Windows). I've cleared cache and removed bad extensions. Any other ...
Error Messages
Web
Windows
amcoffice's avatar
amcoffice
Experienced | Level 11
3 years ago
My Chrome says it's up to date: Version 114.0.5735.110 (Official Build) (64-bit)
My RAM says: 16.0 GB (15.7 GB usable)
I think the errors occur when Dropbox is and is not the only tab open but not sure.
Thank you,
Judith
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Does a similar error occur in another browser?

 

Could you try using incognito mode in Chrome without any extensions running to see if this occurs again?

  • amcoffice's avatar
    amcoffice
    Experienced | Level 11
    3 years ago

    I just did Chrome incognito window and did not get snap or memory errors but I sometimes do not get those errors when not incognito.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      It does sound like something is affecting the Dropbox site when using Chrome. Do you get similar errors in another browser?

      • amcoffice's avatar
        amcoffice
        Experienced | Level 11
        3 years ago

        We're still working on this - lots of potential causes, including internet carrier (sigh). I'l be back if/when necessary.

        Thank you for the prompt responses.

        Judith

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