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don2d23's avatar
don2d23
Helpful | Level 5
8 years ago
Solved

Context Menu Not Appearing

The Dropbox Right-click/Context Menu option does not appear any more in Windows Explorer 8.1
desktop
Setting up the apps
windows
  • Lusil's avatar
    Lusil
    8 years ago
    Hi don2d23 thanks for the detailed response on this. 
     
    Initially, keep in mind that double-clicking on the Dropbox icon would indeed open the Dropbox folder. Clicking on it once should have the notifications/pop-up menu appear. Are you not seeing this when you click once on the Dropbox icon? 
     
    Also, out of curiosity, have you given the advanced reinstall a shot as well? Maybe that will do the trick. 
     
    Let me know of any update on the matter! :slight_smile:
  • Lusil's avatar
    Lusil
    8 years ago
    Hey don2d23, thanks for getting back to me on this and for providing the screenshots - much appreciated!
     
    In order to continue troubleshooting for this, due to account-sensitive info that’s required so as to further investigate, I’d recommend moving this discussion to email. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Could you please check your inbox for my latest message?
     
    Cheers! :grin:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey there don2d23, I’m glad to hear one of the two issues is resolved! 
 
As for your other concern, since you reinstalled the Dropbox desktop app, have you given it time to re-index? What does the status of your Dropbox desktop app read? 
 
Thanks in advance! :slight_smile:
bagi's avatar
bagi
New member | Level 2
8 years ago

I am having the exact same problem, no context menu that would allow me to share link. This is on Windows 10 Dropbox v53.3.4.67 (and several before that). Any suggestions would be welcome.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey bagi. 
     
    Initially, ensure that you’ve got the latest stable version installed (53.4.67) - a beta version can be recognized by a xx.3.xx, instead of the xx.4.xx. If you’re on a beta build, it means that you have opted in to early releases in your online account settings. 
     
    Have you also checked what the status of your Dropbox desktop app is? Have you also tried the advanced reinstall as well? When the reinstallation process is complete, please allow some time for the app to reindex your files and for its status to read up to date. 
     
    Let me know of any update and I’ll make sure to get back to you as soon as possible. Thanks! :slight_smile:

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