Forum Discussion

sfareg's avatar
sfareg
Explorer | Level 4
9 months ago

'Could not start Dropbox' error on Mac 15.3.2

When I boot up my Mac, it always displays this error message: “Could not start Dropbox.” This error might be temporary, so please restart Dropbox. For more information, click the help button. ...
desktop
Error Messages
Mac
sfareg's avatar
sfareg
Explorer | Level 4
9 months ago

Error Log

bn.BUILD_KEY: Dropbox
bn.VERSION: 220.4.4126
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
machine_id: 9fae4463-a230-5d54-8f80-5effb7360cf9
pid: 860
ppid: 1
uid: 501
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/shadyhelmy'
appdata: '/Users/shadyhelmy/.dropbox/instance2'
         real_path='/Users/shadyhelmy/.dropbox/instance2'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: None
                    not found
              parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/lf/fyqhh3gj0371mggjv8zd24hh0000gn/T'
         real_path='/private/var/folders/lf/fyqhh3gj0371mggjv8zd24hh0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 8626, in main_startup
  File "desktop/dropbox/client/main.py", line 2867, in initialize
  File "desktop/dropbox/foundation/html_views/electron/ipc/__init__.py", line 62, in create_socket_server
  File "desktop/dropbox/foundation/raii2/_shared_impl/base.py", line 230, in __call__
  File "desktop/dropbox/foundation/raii2/_shared_impl/base.py", line 375, in wrapper
  File "desktop/dropbox/foundation/html_views/electron/ipc/socket_ipc.py", line 71, in __init__
FileNotFoundError: [Errno 2] No such file or directory

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for the error log, sfareg.

    Just to confirm, you've restarted the Dropbox app, right? If not, please follow these steps:

    • Stop Dropbox by clicking on the Dropbox icon in the menu bar
    • Click on your profile picture or initials
    • Then Click Quit
    • To restart: Restart Dropbox by double-clicking on the Dropbox icon in the Application folder

     

    If this doesn't help, let us know and we'll send you an email to investigate this further.

    • sfareg's avatar
      sfareg
      Explorer | Level 4
      6 months ago

      I tried that, but I still have the same issue.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        sfareg, are you able to hover over the small Dropbox icon in your menu bar? If yes, what’s the current app version it reports?

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