Forum Discussion

lepus's avatar
lepus
Explorer | Level 3
3 years ago

Couldn’t start Dropbox error

When I try to launch Dropbox I get this error alert: The issue does persist, and the info at C:\Users\~\AppData\Local Temp\dropbox_errorvlznpgwj.txt is:         bn.BUILD_KEY: Drop...
desktop
Error Messages
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for posting on the Community, lepus!

 

Out of curiosity, do you currently have any antivirus enabled on your computer? 

 

If yes, I’d like you to temporarily disable it, and if you’re not currently on a free Basic plan with more than 3 devices linked, I’d suggest reinstalling the Dropbox app, as well. 

 

Does that seem to fix the issue?

 

Let me know how it goes.

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