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ayc ayc's avatar
ayc ayc
New member | Level 2
9 months ago
Solved

'Couldn't complete sign in, please try again' error on the desktop app on Windows

a few days ago, dropbox suddenly stopped syncing on my laptop.  i tried uninstalling and reinstalling.  at first, i couldn't reinstall so i tried the offline installer as suggested in dropbox help.  ...
desktop
Install
windows
  • Rich's avatar
    Rich
    9 months ago
    ayc ayc wrote:

    encountered problem with dropbox at about the same time my microsoft edge browser suddenly disappeared. dont know if my prob with the browser has anything to do with my dropbox problem.

    It's possible, because I believe the Dropbox application uses a browser during the sign-in process. Have you fixed your browser problem yet? If not, or if you're unable to, install another browser (Firefox or Chrome) and set it as your default, then try Dropbox again.

    If you continue to have problems I'd suggest first resolving your browser issue, then trying an advanced reinstall of Dropbox.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
ayc ayc wrote:

encountered problem with dropbox at about the same time my microsoft edge browser suddenly disappeared. dont know if my prob with the browser has anything to do with my dropbox problem.

It's possible, because I believe the Dropbox application uses a browser during the sign-in process. Have you fixed your browser problem yet? If not, or if you're unable to, install another browser (Firefox or Chrome) and set it as your default, then try Dropbox again.

If you continue to have problems I'd suggest first resolving your browser issue, then trying an advanced reinstall of Dropbox.

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