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KennnD's avatar
KennnD
New member | Level 2
4 years ago
Solved

Couldn't Disable Backup Error Message.

Hello,

I have been attempting to disable backup from my Macbook to my work Dropbox, and I keep getting the 'Couldn't Disable Backup' error message. I have paused syncing, and still not luck.

Can you please help with this issue?

Thanks so much

Computer Backup
desktop
Dropbox Backup
Setting up the apps
  • Megan's avatar
    Megan
    3 years ago

    Hi LukeAI, I hope you're doing well! 

     

    In the screenshot you provided, it seems that syncing is paused on the app at the moment. Have you tried to resume syncing, and then try to disable the backup? 

     

    Let me know more!

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  • Keith64's avatar
    Keith64
    Explorer | Level 3
    3 years ago

    Yes, presumably you have access to it

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi again, Keith!

     

    We do have your address and I've just reached out to you, so please make sure to get back to me, whenever you can.

     

    Thanks!

  • flogoette's avatar
    flogoette
    Explorer | Level 4
    3 years ago

    Hi Megan, I have the same issue in Dropbox backup. I click "Delete Backup" and get the error "Couldn't disable backup". I tried all options from logging out, restarting, pausing and resuming the sync - same problem

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi flogoette - sorry to hear about this.

     

    Could you let us know the desktop app's exact status and version as shown in your menu bar at the moment?

     

    Also, can you confirm you're following these steps as you're on the beta version of Dropbox Backup?

  • flogoette's avatar
    flogoette
    Explorer | Level 4
    3 years ago

    Hi Walter. Status = up to date. Version = 187.3.5654. Yes I confirm I have followed these steps but the issue still persists. Backup could not be disabled

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional information flogoette - much appreciated.

     

    I noticed that you're running a beta version of the desktop app. Could you toggle off the early releases from your account's settings and then reinstall the app using the installer from this page directly?

     

    Also, make sure that you don't have any files open locally from that folder that could be causing this error. 

     

    Let us know how it goes!

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