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Forum Discussion
KennnD
4 years agoNew member | Level 2
Couldn't Disable Backup Error Message.
Hello,
I have been attempting to disable backup from my Macbook to my work Dropbox, and I keep getting the 'Couldn't Disable Backup' error message. I have paused syncing, and still not luck.
Can you please help with this issue?
Thanks so much
Hi LukeAI, I hope you're doing well!
In the screenshot you provided, it seems that syncing is paused on the app at the moment. Have you tried to resume syncing, and then try to disable the backup?
Let me know more!
26 Replies
Replies have been turned off for this discussion
- Keith643 years agoExplorer | Level 3
Certainly, here we are:
- Keith643 years agoExplorer | Level 3
I must point out that, before your screenshot request I logged off Dropbox and when I logged back in I was able to specify where I wanted the folder, so that's now OK, BUT...
I still can't manage backups.
- Hannah3 years ago
Dropbox Community Moderator
Thanks for the additional info, Keith.
Would you mind restarting your computer, to see if that helps?
- Keith643 years agoExplorer | Level 3
A restart makes no difference, Manage Backups still shows PC paused and backup can't be disabled.
- Keith643 years agoExplorer | Level 3
I have just completed an uninstall and reinstall of Dropbox as described here: https://help.dropbox.com/installs/advanced-reinstall
Unfortunately, it hasn't changed the situation with the backup, it still can't be disabled.
- Hannah3 years ago
Dropbox Community Moderator
Hmm, yes, uninstalling and reinstalling the app wouldn't help in this case, indeed.
Can you try to disable it by clicking on the three dots next to the backup here, on our website?
- Keith643 years agoExplorer | Level 3
Clicking on the three dots I get Download, Rename and Delete.
No disable option but clicking through Delete ends up with the same cannot disable backup message as before.
- Jay3 years ago
Dropbox Community Moderator
Thanks for the info, could you attach screenshots showing the steps you're taking to delete the backup from the site, and then showing the error message you're getting?
- Keith643 years agoExplorer | Level 3
Here they are, Jay:
(So sorry they are in reverse order)
- Jay3 years ago
Dropbox Community Moderator
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
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