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TaoufikIdrissi's avatar
TaoufikIdrissi
New member | Level 2
2 years ago

"Couldn't start Dropbox" error on macOS Sequoia

Hi,  I am unable to run Dropbox whatsoever dropbox on my macbook. I have tried restarting my machine multiple times, furthermore I also tried to reinstall the Dropbox app on my mac.  Whenever I a...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey TaoufikIdrissi, thanks for the full error!

You mentioned that you tried re-installing the app. Did you uninstall it before proceeding with the re-installation? 

If not, then would you mind giving it a go? Just make sure you save and quit all programs that access files in the Dropbox folder, then uninstall the app and reboot your device.

Once it's up and running again, feel free to re-install. If you've already tried that, let me know and we'll take it from there. 

TaoufikIdrissi's avatar
TaoufikIdrissi
New member | Level 2
2 years ago

Yes, I did uninstall  dropbox and completely erased everything dropbox related before proceeding to re-installation

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for clarifying TaoufikIdrissi!

    In this case, I'd like for us to try a more advanced set of steps as shown at this Help Center article. 

    If you notice the same behavior after trying these, let me know. 

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