Forum Discussion

Lukaskotas's avatar
Lukaskotas
New member | Level 2
8 years ago
Solved

Desktop app freezes while opening any file in one folder

Hi guys! I have got a problem with my dropbox. While I want to open any file in one folder in my dropbox app in Windows, it freezes and then drop down. I have tried to restart computer, dropbox and e...
desktop
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Hey Lukaskotas, 
     
    Welcome to our Forum & thanks for checking in with us here on this inquiry, I'm just checking back with you on the prgress of your inquiry, have you been able to resolve that?  
     
    -Firstly, let’s locate the source of the discrepancy. Can you make sure that you’re running the latest Dropbox version (48.4.58) on your desktop & it’s running correctly in the background (i.e. all Dropbox-related icons are loading correctly for you :white_check_mark:/ :arrows_counterclockwise:)? Also, have you made all latest OS updates locally? 
     
     -Additionally, are you getting any error messages when you’re trying to open your files? I’d appreciate it if you included a screenshot (omitting personal info) of what you’re seeing in your next message here, so that we check the case & send over the most relevant next steps.
     
    I’ll be awaiting your next reply & I’m wishing you a lovely week ahead! 
GD116's avatar
GD116
Explorer | Level 3
6 years ago

Thank you very much for your reply. However, I did the step you suggested and it did not help.

(I uninstalled, rebooted, then looked for the folders to delete in the specidied locations - there were not there anyway - then I reinstalled. ) But exactly the same issue has remained. When I click in file explorer any file in the dropbox folder (or any subfolder), it just freezes. I don't have a problem accessing the files from the Desktop app.

I use  Microsoft Surface, Windows 10 Home, Version 1909.

Would be grateful for further help.

Many thanks,

Guy

TFPC's avatar
TFPC
New member | Level 2
6 years ago

I have the same problem, did anybody found the issue/solution ?

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