Forum Discussion

Donya O.'s avatar
Donya O.
Explorer | Level 4
6 years ago

Desktop app on Windows keeps asking to make changes to the hard drive

Drop box running smoothly for the last few months.  This last week numerous issues.  1st the icon app in the tray stopped working. If I click on it I get the standard Windows 10 messages which basica...
desktop
Dropbox Basic
Error Messages
Setting up the apps
windows
Donya O.'s avatar
Donya O.
Explorer | Level 4
6 years ago

Not that I am aware of.  Should I re-install?  Or is there a setting I could adjust?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

If you’re not on a Dropbox Basic plan with more than 3 devices connected, I’d recommend trying an advanced reinstall of the app using these steps.

Let me know how it goes!

  • Donya O.'s avatar
    Donya O.
    Explorer | Level 4
    6 years ago

    Thank Jay.  I'm on the Professional plan.  Will give the advanced reinstall a try.

    Funny thing is dropbox is working great on my other devices.  However, my main computer is the one having issues.

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      No worries, keep me posted with any updates!

      • Donya O.'s avatar
        Donya O.
        Explorer | Level 4
        6 years ago

        Update, I like many other dropbox users I've seen commenting with similar issues; resolved the problem by disconnecting from the app.  Unfortunate because, unlike many others, I actually liked the app while it was working.  After disconnecting drop box is back to it's ole self again and my PC is no longer sluggish.  Sad to say.  I hope drop box can get the app to where it's functioning as it should.

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