Forum Discussion

a600tw's avatar
a600tw
New member | Level 1
10 months ago

Downgraded from File Provider and all files show 0 bytes

I was asked to upgrade to the File Provider version after rebooting, so I just followed the steps and clicked accordingly. I found that indexing took hours, but since I needed to work, I signed out a...
desktop
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey there a600tw - sorry to hear you're having issues with this.,

Can you please clarify the current status and version of the Dropbox desktop app as shown in your menu bar at the moment?

Also, what is your computer's exact OS version and the online-only files preference in your account's settings page? Have you tried setting your files to be online-only and/or available offline and vice-versa since you first noticed this? 

Let us know more and we'll take it from there.

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