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Dropbox and Files App Issues (iOS 11)
Hello
I am having issues using Dropbox with the Files App.
- When trying to attach a file to an email I can browse and select the file but when I select the file the round 'downloading' icon appears but it never completes. The square 'cancel' icon at the centre of the circle is unresponsive.
- When browsing Dropbox within the Files App some (but not all) folders display "To view the items in this folder, you need to authenticate". When I click the button to authenticate the screen briefly flickers but nothing happens.
- I cannot browse Dropbox within Files unless I disable my Dropbox pass-code/touch ID. A few days ago this was working.
- The search feature within Files does not return any of the Dropbox files.
I have tried the following steps to remedy the situation:
- Cleared Dropbox cache.
- Deleted the Dropbox App and then restored it to the latest version (64.3)
- Rebooted my iPhone 7.
- Tried another device (iPad Mini 2).
None of these actions have made any difference. I would appreciate any help that you can offer.
Thank you.
We know about the issue where navigating into a folder whose name contains a period causes an authentication required screen to be displayed. It will be fixed in an upcoming update. Thanks for reporting!
Neil K. wrote:
I installed iOS11 within minutes of it being released. Files definitely could access Dropbox at this point just by using TouchID. Shortly after this Dropbox made a new version of their app available. It was at this point that it stopped working and displayed the message saying to disable the passcode.You're correct: from iOS 8 up until the latest version of Dropbox for iOS 11, it had the "Doc Picker" and did support passcode/Touch ID. OneDrive still uses the older Doc Picker. You'll notice it's not as seamlessly integrated into the Files app though, for example, in the Files app you can't copy files between OneDrive and e.g. iCloud or Dropbox, but you can between iCloud and Dropbox.
There are some technical limitations relating to the passcode lock in the Files app and we're looking into solutions.
45 Replies
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- Definitely experiencing #4 here. Can’t search for anything in my Dropbox even when I am in the Dropbox folder itself within files.
Same happens to me. It does not work. Simple as that. Just flickers a bit and than hangs.
The problem I had was : after the iOS 11.1 update the "authentication required" poped up in the file-app when trying to access dropbox from that app. It stated that you should authenticate in the dropbox app - which I did but had no effect but the file app hanging.
The solution described as "Removing dropbox app, Rebooting iPhone, Installing dropbox app again, logging on in dropbox and then opening the file app and accessing dropbox" solved the problem.
- When is this update ??
DavidZDropbox Staff
Dwhite, can you help us understand the issue you're having by being more specific and describing exactly what you're seeing? There are at least five different issues in this thread, and as I don't see any previous posts from you in this thread, I'm not sure which one(s) you're encountering.I still cannot search Dropbox from the files App. It will find files that have previously been opened, but nothing else.
Seriously???? I had the same issue, Googled and came across this. An app, in 2017, that is still being bouled over by a fullstop???? Come on. This is embarassing.
Just to be clear, I'm being negative towards Apple and its new crappy Files app, not Dropbox. The Dropbox app works perfectly! I was trying to make files available Offline. Works perfectly in the Dropbox app, but the Apple Files app just gives me spinning circles if I attempt the same thing. Apple is really going backwards.
