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Dropbox app does not install in my computer
I encountered an issue with the Dropbox app installed on my computer (Windows 10 Home). The app was functioning normally, but suddenly, an error message appeared on the screen, indicating that Dropbo...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi fmnatali, let's see what we can find together!
Is there any chance that you can click on that .txt file and get more info?
Do you see the error in a blue hyperlink form, by any chance? If not, feel free to send me a screenshot, in order for me to have a visual too.
Keep me posted!
Hi Megan
Thanks for your quick response.
When I click in the link, the message that appears is the following:
bn.BUILD_KEY: Dropbox
bn.VERSION: 188.4.6302
bn.constants.WINDOWS_SHELL_EXT_VERSION: 68
bn.is_frozen: True
machine_id: 4e8a82a2-87f9-4770-bea9-17856d3a9a4e
pid: 15820
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\***\\AppData\\Local\\Dropbox'
real_path='C:\\Users\\***\\AppData\\Local\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client_188.4.6302\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client_188.4.6302\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client_188.4.6302\\188.4.6302\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client_188.4.6302\\188.4.6302\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\***~2\AppData\Local\Temp
TEMP: C:\Users\***~2\AppData\Local\Temp
tempdir: 'C:\\Users\\***~2\\AppData\\Local\\Temp'
real_path='C:\\Users\\***\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main_utility.py", line 1062, in main_startup
File "desktop/dropbox/client/main_utility.py", line 982, in initialize
File "desktop/dropbox/client/main_utility.py", line 798, in startup_low
File "desktop/dropbox/client/configuration/manager.py", line 130, in load_instance_data
File "desktop/dropbox/client/multiaccount/instance_database.py", line 882, in get_info_by_instance_id
File "desktop/dropbox/client/multiaccount/instance_database.py", line 813, in get_master_row
File "desktop/dropbox/assertions.py", line 57, in assert_
AssertionError: Found multiple master rows. Invalidating them all.
Best regards
Fábio
Hi Megan
I performed all the steps in the last post, but the app still did not install.
