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pawelb's avatar
pawelb
New member | Level 2
2 years ago

Dropbox app for Windows non functional, stuck at "starting"

Hello, Since yesterday, my team (8 users) are encountering problems with Dropbox app for Windows, systems are Windows 10 and Windows 11 so I assume it's not related with any system issues. After ...
desktop
dropbox business
windows
pawelb's avatar
pawelb
New member | Level 2
2 years ago

Hello, thank you for the information. At the moment I have tried:
- Clearing the cache.
- Restarting both the Dropbox application and the computer.
- Re-logging the user.
- Creating a new folder with the files.
- Reinstalling the Dropbox application.

Reinstalling Dropbox in 200.4.7134 version seems to fix the issue, so probably that's the issue with the current version.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Do you happen to be running any security programs on your computer like an antivirus, or a VPN/proxy setting perhaps pawelb? 

  • pawelb's avatar
    pawelb
    New member | Level 2
    2 years ago

    Hello,

    Tried disabling all AV software, nothing helped. VPN not enabled, no proxy. Today problem is back, the app self updated. Tried also uninstalling Windows updates that were installed last week - no success.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for keeping me in the loop on this pawelb 

       

      Would it be OK if we sent you an email to have a  further look internally at this point? 

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