Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

pawelb's avatar
pawelb
New member | Level 2
2 years ago

Dropbox app for Windows non functional, stuck at "starting"

Hello, Since yesterday, my team (8 users) are encountering problems with Dropbox app for Windows, systems are Windows 10 and Windows 11 so I assume it's not related with any system issues. After ...
desktop
dropbox business
windows
pawelb's avatar
pawelb
New member | Level 2
2 years ago

Hello,

Tried disabling all AV software, nothing helped. VPN not enabled, no proxy. Today problem is back, the app self updated. Tried also uninstalling Windows updates that were installed last week - no success.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for keeping me in the loop on this pawelb 

 

Would it be OK if we sent you an email to have a  further look internally at this point? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!