Forum Discussion

Michael L.43's avatar
Michael L.43
New member | Level 2
10 months ago

Dropbox app is stuck indexing two files for weeks on my Windows device.

For weeks the Sync Icon is busy turning. Hovering the mouse over the icon it says "indexing two files", opening the icon it says " two files ar syncing". How can I stop this? How can I find out, whic...
desktop
sync
Michael L.43's avatar
Michael L.43
New member | Level 2
10 months ago

There is a constant error message from your website span (data-testid), sup 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for the screenshots, Michael L.43! Can you go ahead and reinstall the Dropbox app on your computer? 

If this doesn’t make a difference, please perform an advanced reinstall instead.

Let me know how it goes.

  • Michael L.43's avatar
    Michael L.43
    New member | Level 2
    10 months ago

    Hi Nancy, thanks for your help. In your support docs thers is a lot about the "advanced reinstall" but I canot find anything about a non-advanced reinstall. Would you please explain how this is done without resyncing 80GB?

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