Forum Discussion

wendellpro1's avatar
wendellpro1
New member | Level 2
2 years ago

Dropbox app not working when deep inspection is enable on fortigate firewalls.

Hi,

 

I´m testing the dropbox app behind fortigate firewall and I enabled deep inspection, however, that does not work, I´m not able to see the login screen. Is there a setting that I may run on the dropbox app, or what is the recommendation regarding ssl inspection in firewalls. Because, fortigate firewall is exempting to be inspected *.dropbox.com .

 

Thank you!

account access
desktop
Error Messages

2 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi wendellpro1, thanks for bringing this to our attention.

     

    There are a lot of other domains which need to be whitelisted in order for the Dropbox site and desktop app to work. 

     

    Could you try adding those and let me know how it goes?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!