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Ama92's avatar
Ama92
Explorer | Level 3
2 years ago

Dropbox app on Windows 11 not launching and it gives errors when trying to uninstall/reinstall

On Windows 11 OS, my Dropbox application does not launch (bunch of error messages). I tried repairing it by uninstalling / reinstalling it but I have the error message that the DropboxUninstaller...
desktop
Error Messages
Install
Uninstall
windows
Ama92's avatar
Ama92
Explorer | Level 3
2 years ago

Thanks for the reply Hannah!

I did just what you said. Found 2 processes associated with Dropbox and terminated them.
Then, when I try to uninstall again I still have an error message, but a different one. Now it says that the DropboxUninstaller.exe file is corrupted or unreadable.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Alright, Ama92, it looks like we're going to need to take a closer look into this internally.

 

Can we reach out to you via email?

  • Ama92's avatar
    Ama92
    Explorer | Level 3
    2 years ago

    Hello.

    Yes you can reach out to me by email.

    Thanks

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