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Forum Discussion

magnumuk's avatar
magnumuk
Explorer | Level 3
3 years ago

Dropbox app. will not connect to internet.

Hi, I upgraded my iMac to OSX 11.7.2 (Big Sur) a while ago, and since then I have been unable to log in to my account in the Dropbox app.  My Dropbox app, is v163.4.5456.  On Mac OSX (High Sierra) ...
desktop
Error Messages
Mac
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Not a problem, David!

 

I just sent you an email, so we can continue from there. 🙂

MWCShopper's avatar
MWCShopper
Explorer | Level 3
3 years ago

I am having this problem as well. Is there a solution?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi MWCShopper, could you let us know more details on this matter?

     

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    • MWCShopper's avatar
      MWCShopper
      Explorer | Level 3
      3 years ago

      I am using Mac OS 12.6.2. No VPN or virus software. No restrictions on router. Things were working great until about a 6 weeks ago I noticed my Dropbox app was not syncing and updating to the web folder and my Windows computer app. I did the complete erase and reinstall with the app trying to start-saying starting or message saying there was not an Internet connection, nor could not get the login screen to come up. I just was using the web to get past the holidays. I noticed there was an update to the Dropbox app and downloaded and installed vs 164.4.7914. Right after the install the login screen actually came up, but after entering username and password, then back to the starting and no Internet message.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey MWCShopper, are you using a free Dropbox account?

         

        If so, is it possible that you've exceeded the limit of 3 connected devices on your account that's why you're having this issue?

         

        You can see all your connected devices at the bottom of this page.

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