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magnumuk's avatar
magnumuk
Explorer | Level 3
3 years ago

Dropbox app. will not connect to internet.

Hi,

I upgraded my iMac to OSX 11.7.2 (Big Sur) a while ago, and since then I have been unable to log in to my account in the Dropbox app.  My Dropbox app, is v163.4.5456.  On Mac OSX (High Sierra) the app worked just fine.

 

I have done an advanced reinstallation of Dropbox, following your instructions, but to no avail.  

I CAN log in OK if I go to dropbox.com in my browser, but the desktop app just shows continually "Connection".

I have tried the “Help” centre, and came up with a few suggestions, regarding Proxies etc. I have no Proxy boxes ticked.  Likewise, I have tried turning off my Antivirus (Bitdefender), I cannot think of anything else.

 

I did notice a comment from "River".  Community Moderator @ Dropbox, suggesting I perform a traceroute on Mac OSX, This I have done, and posting the result here if it is any help.

A fix for this would be most welcome...... David

 

 

 

Thank you 

Dr. David Wilson

desktop
Error Messages
Mac
Setting up the apps

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  • MWCShopper's avatar
    MWCShopper
    Explorer | Level 3
    3 years ago

    I had tried the offline installer. Your link took me to a different version than what I had, so I tried it. Still got the No Internet Connection error.

    What I had was: 164.4.7914

    What your link was; 165.4.4300

     

    Thanks for the suggestion.

    MWCShopper.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for that, MWCShopper and happy Monday.

     

    Can you send us a screenshot of any error messages that you're getting, so we can have a visual of the situation as well?

  • MWCShopper's avatar
    MWCShopper
    Explorer | Level 3
    3 years ago

     I do not have a problem with the app on my Windows computer, just my Mac. When I launch the app, just to try and troubleshoot, I renew the TCP/IP address and launch my web browser and search the web to make sure I have a good connection. Then launch DropBox app and get this message with the Dropbox window when opened- Starting   Starting.

    Thank you!

    Thank you!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, I've sent you an email, please could you reply to it as soon as possible!

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